Frequently Asked Questions

GENERAL QUESTIONS

 

What is your Cancellation Policy?

Reservations canceled 60 days or more prior to the scheduled arrival date will incur a 5% cancellation fee of the total reservation amount.  Reservations canceled 59 days or less prior to the scheduled arrival date will not receive a refund unless the home is re-rented for the same dates and rental rate.  If the same dates are rented at a lesser rate, the difference in the rental rate will be forfeited from the deposit.  If the same dates are not re-rented, the deposit will be forfeited in full or the reservation may be reinstated.  Changes to a reservation will be allowed if notified 30 days or more prior to arrival; Changes must be booked for dates within the same calendar year with rates equal to or greater in value as the original reservation.  We strongly encourage the purchase of a travel insurance policy as a protection of your vacation investment.

 

What is Check-In & Check-Out Time?

Check-in time begins at 4pm on the day of arrival; Check-out time is 10am on the morning of your departure.

 

Is an early Check-in or late Check-Out available?

Early Check-in/Late Check-out are not available during Spring Break or Summer seasons.  Off season early check-in/late check-out will depend on a number of factors.  Please call us to inquire about this possibility.

Entrance to a home is NOT allowed while a property is being cleaned.  To reduce losses, please DO NOT purchase groceries that may need to be refrigerated with the expectation of being able to enter the home prior to the regular check-in time.  

 

What linens are provided?

Beds will be made upon arrival with fresh sheets (fitted/flat/pillowcases) and 1 set of bath towels (bath towel, washcloth, hand towel) per max occupancy, bath mats and kitchen towels will be available.

Beach towels are not provided unless indicated in the individual property description.

 

When should I expect my damage deposit returned?

Damage deposits will be returned 7 days from departure date providing no damages to the property were incurred during the dates of stay.  This will be refunded via the same payment method used to pay the deposit.  Please note, it may take up to 7 business days for the refund to post to your credit card statement.  We offer additional damage protection coverage via CSA Damage Protection Insurance which can be purchased with your reservation for $59 and offers $1,500 worth of damage protection insurance.

ST. GEORGE PLANTATION FAQ

 

Do I have to pay the $85 Plantation Entrance fee referenced in the St. George Plantation Agreement?

The $85 entrance fee is included in the rental rate for properties located inside the St. George Plantation.  You will not be asked to pay this fee upon arriving at the Plantation security gate.

 

Can I bring my golf cart, motorcycle or ATV inside Plantation?

No.  Golf carts, motorcyles or ATVs are not allowed inside the Plantation community.  These vehicles will not be allowed thru security.  Property owners are the only authorized users of golf carts inside the community.

 

What amenities are available inside the Plantation community?

The St. George Plantation offers guests use of 2 community swimming pools, tennis/pickleball courts and a state of the art Clubhouse with fitness center.  And, don't forget the bike path!

 

Does the house I rented have access to the Plantation amenities?

Certain neighborhoods are not authorized to use the Plantation amenties, but all of the homes inside Plantation offered by Forgotten Shores Properties will have access to these amenities.

 

How do we access the beach if we are staying on the bayside or interior? 

Each beachfront street has a community boardwalk at either end of the street.  You can walk to these boardwalks via nature paths or along residential roads.  The walk will depend on the location of the home you have reserved.  There are also 4 designated parking areas for easier beach access (please note, there is no off-street parking allowed inside the community).

 

Is there a public boat launch available inside the community?

No, there is no public launch available. Boats can be launched at the foot of the Island bridge.

 

Are fireworks or bonfires allowed inside Plantation?

No, fireworks or bonfires are not permitted at any time.

 

 

For More Information, Click Here To Visit The St. George Plantation Website

FRANKLIN COUNTY LEASH LAWS

St. George Island is a pet-friendly vacation destination.  We love pets!  But, they must be leashed at all times.

 

Please note, dogs are not allowed in certain areas of the State Park.

 

Franklin County Leash Law

LEAVE NO TRACE ORDINANCE

In order to keep our beaches beautiful and for the safey of our visitors and wildlife, Franklin County has a year-round 'Leave No Trace' Ordinance in effect.  This requires beach visitors to remove all personal property (tents, canopy frames, chairs, umbrellas, beach toys, etc) from the beach between 9pm and 7am.  Any items left unattended on the beach may be removed and disposed of.

 

Any holes dug on the beach should be filled back in prior to leaving.

 

Please help us keep our beaches clean and safe for sea turtles that nest on our beaches May - October!

 

'Leave No Trace' Ordinance